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Daniel Schnepper General Mgr. Butler's Collision Roseville, MI "Through the different AMi courses I have taken, I have learned different ways to handle different customers, learning not all customers are the same. Every customer has different characteristics and needs, learning how to handle all the different customer needs to provide them with a great experience. I implemented great marketing ideas that help sell my business and boost our sales. I have learned how to deal with employees and help them feel needed, wanted and appreciated creating a good friendly work environment." Schnepper has been a student since 2005; he earned the AAM designation in 2016.

Doug McAllister Owner/President Douglas Automotive Barrington, IL "I started my business in 1983 and it quickly outgrew my ability to manage it. I needed some management training and fast! I started taking as many management classes as I could. Management Success, Kelly Bennett, Bottomline Impact, Vin Waterhouse and most recently Elite Pro Service and Jeremy O'Neal. We grew to 2 locations in 1998 and opened our 3rd in 2015, with combined 2017 gross sales of $4.4 million. I am confident none of this would have been possible without the help of all these industry trainers and colleagues along the way." McAllister has been a student since 1999; he earned the AMAM designation in 2018.

Jeff Peevy, AMAM Surveys within our industry consistently show the majority of repair shops do not create and track Key Performance Indicators (KPIs). This really isn't just an automotive repair business issue, but a small business challenge. Small business or not, those who take the time to learn, develop and track KPIs improve their profits over their non-KPI tracking counterparts. In section three we offer segment specific online courses from two industry training titans, Mike Anderson and Jeremy O'Neal on KPI topics. Check them out