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  • Collision Management Minute

    Monday 16 July 2018

    Jeff Peevy, AMAM I want to welcome Accountable Estimating to the AMi family. They recently allowed AMi to build a "powered by AMi" learning portal for them. Along with their own learning portal, they now have five online course modules on Collision Photography. These course modules may be accessed as electives through the standard AMi "myAMI" Learning Portal or through their new Accountable Estimating Learning Portal "powered by AMi." Either way, these are incredible learning opportunities that are much needed within our industry. Read below for more details, as your collision repair estimators and repair planners would benefit greatly from them

  • Service Management Minute

    Friday 13 July 2018

    Jeff Peevy, AMAM Good customer service is getting harder and harder to find. I recently had an urgent situation with a trailer tire and needed to get a valve stem replaced as quickly as possible. For me, it wasn't so much that 4 out of 5 tire shops wouldn't/couldn't get to it quickly and help me out, but the experience standing at the counter. The majority had people working the counter who was glued to a computer screen, did not acknowledge me and made me feel like I was not as important as whatever they were doing on the screen. However, when the phone rang, they would answer it. So in one case, after standing at the counter for 15 minutes waiting, I stepped outside and called. Immediately they answered and I explained my situation, as I had hoped to do in person. They said unfortunately they were busy and only if the tire was already there could they get to it. I explained I had been there for over 20 minutes waiting, so never mind. I was finally able to find great service and though my need was small, they made me feel like they cared. They listened to my situation and just handled it within minutes. Since then, I have already purchased a set of tires from them and will continue to be loyal to them because of that one experience. Here's the thing. Each store was busy, but for most, they assumed if a customer walked in their door, they had their business or it seemed that way. It was is no surprise the busiest tire shop was also the one who disp... read more

  • Service/Mechanical Repair Professional

    Wednesday 04 July 2018

    Jeff Peevy, AMAM Learning is the only source of a sustainable competitive advantage. This is an important element in the AMi core belief. It is at the very heart of everything we do. As each day passes what we know is less important than what we are learning. There is a direct connection between living and learning and as we lose interest in learning, aging accelerates. So with this in mind, please take a moment a read section three, especially if you hold an AMi Professional Designation

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