Course Catalog

Online Course Offerings

The Automotive Management Institute (AMi) offers course credits toward its certificates and professional designation programs for hundreds of online and live, instructor-led courses. AMi collaborates with industry training providers to provide the most meaningful designations and relevant learning opportunities possible.

As a non-profit, AMi provides course review and approval, student course credits, Index of Learning Styles, Training Provider Directory, diplomas, student transcripts and more at no charge. To cover the cost of maintaining a world-class Learning Management System, AMi requires fees for online courses. Through the generous donations of the AMi Learning Foundation partners, we are able to keep any fees required as low as possible.

For more details on our online courses or to take any of these online courses please go to www.amionline.org, click on "myAMi" at top right and set up a profile. In order to see all courses available, please select one of our manager level professional designations. Once your profile is set up you will have access to detailed descriptions, and much more.

We want to thank the hundreds of industry professionals who have provided guidance, feedback and content to AMi to ensire your success.

AMi Core Belief

Knowledge equals competitiveness; learning then is the only source of a sustainable, competitive advantage

Knowledge Area
Leadership
  • Course Name Length (minutes) Credit Hours Category Cost Industry Segment
  • Its About Time 30 1 Core $47.50 Collision & Mechanical Service Repair
  • Maximizing Employee Performance 60 1 Core $47.50 Collision & Mechanical Service Repair
  • Interpersonal Communication 45 1 Core $47.50 Collision & Mechanical Service Repair
  • Managing Conflict: A Collaborative Approach 45 1 Core $47.50 Collision & Mechanical Service Repair
  • Effective & Appropriate Email Use 60 1 Elective $47.50 Collision & Mechanical Service Repair
  • Are you really listening? 30 1 Elective $47.50 Collision & Mechanical Service Repair
  • Managing Information Overload 30 1 Elective $47.50 Collision & Mechanical Service Repair
  • Negotiation: Your road to success 30 1 Elective $47.50 Collision & Mechanical Service Repair
  • The Effective Business Writer 30 1 Elective $47.50 Collision & Mechanical Service Repair
  • Power Speaking 30 1 Elective $47.50 Collision & Mechanical Service Repair
  • Motivation to Excel 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • What's in it for you? 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • Advice for new team members 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • Taking Ownership 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • Building Rapport 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • Handling varied Customer Styles 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • Handling bad days 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • Is the customer always right? 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • Demonstrating you care 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • Who would replace you? 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • Excellent Customer Service; Natural or Learned? 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • Haunted by the Ghost of your Predecessor 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • There's Conflict between team members 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • People are wasting time online 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • Setting Objectives 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • Conducting Interviews & Appraisals 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • A Team Member is Late 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • Someone is not doing what you need 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • Generation Clash 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • You want to offer praise 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • You're asked to compromise your ethics 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • Someone disagrees with you 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • Your boss doesn't notice your contributions 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • It's someone else's fault 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • Someone criticizes you 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • A team member is uncooperative 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • You need to break a commitment 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • Someone breaks a commitment 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • The boss keeps changing priorities 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
Financial Management
  • Understanding Financial Statements 45 1 Core $47.50 Collision & Mechanical Service Repair
  • Bookkeeping Basics 30 1 Core $47.50 Collision & Mechanical Service Repair
  • Budgeting Basics 30 1 Core $47.50 Collision & Mechanical Service Repair
  • Job Costing - Mechanical Service 30 1 Core $47.50 Mechanical Service Repair
  • Job Costing - Collision 30 1 Core $47.50 Collision Repair
Operational Management
  • KPI Basics - Mechanical Service 45 1 Core $47.50 Mechanical Service Repair
  • KPI Basics - Collision 45 1 Core $47.50 Collision Repair
  • Shop Profitability - Mechanical Service 60 1 Core $47.50 Mechanical Service Repair
  • Shop Profitability - Collision 45 1 Core $47.50 Collision Repair
  • Parts Management - Mechanical Service 30 1 Core $47.50 Mechanical Service Repair
  • Parts Management - Collision 45 1 Core $47.50 Collision Repair
  • Service Advisor 90 2 Core $83.00 Mechanical Service Repair
  • Estimating 90 2 Core $83.00 Collision Repair
  • Management Basics 60 1 Core $47.50 Collision & Mechanical Service Repair
  • Leading a High-Performance Team 60 1 Elective $47.50 Collision & Mechanical Service Repair
  • Goal Setting in the Workplace 45 1 Elective $47.50 Collision & Mechanical Service Repair
Sales & Marketing
  • Three Steps to Successful Marketing 45 1 Core $47.50 Collision & Mechanical Service Repair
  • Maintaining Customer Relationships/1:1 Customer 45 1 Core $47.50 Collision & Mechanical Service Repair
  • Essential Telephone Skills 60 1 Core $47.50 Collision & Mechanical Service Repair
  • Sell For Success: What you need to know about sel 30 1 Core $47.50 Collision & Mechanical Service Repair
  • Listening Skills 45 1 Core $47.50 Collision & Mechanical Service Repair
  • Social Media Management 45 1 Core $47.50 Collision & Mechanical Service Repair
  • Service Mentality 35 1 Electives $47.50 Collision & Mechanical Service Repair
  • From Curt to Courteous 40 1 Electives $47.50 Collision & Mechanical Service Repair
  • Questioning Techniques 30 1 Electives $47.50 Collision & Mechanical Service Repair
  • Five Forbidden Phrases 35 1 Electives $47.50 Collision & Mechanical Service Repair
  • Six Cardinal Rules of Customer Service 35 1 Electives $47.50 Collision & Mechanical Service Repair
  • Selling Skills from A-Z Part 1 30 2 Electives $28.00 Collision & Mechanical Service Repair
  • Selling Skills from A-Z Part 2 30 2 Electives $28.00 Collision & Mechanical Service Repair
  • Selling Skills from A-Z Part 3 30 2 Electives $28.00 Collision & Mechanical Service Repair
  • Proactive Customer Service 35 1 Electives $47.50 Collision & Mechanical Service Repair
  • Six Steps to Service Recovery 40 1 Electives $47.50 Collision & Mechanical Service Repair
  • Seven Keys to a Positive Mental 40 1 Electives $47.50 Collision & Mechanical Service Repair
  • Business Friendly Customer Service 30 1 Electives $47.50 Collision & Mechanical Service Repair
  • Influencing the Interaction 35 1 Electives $47.50 Collision & Mechanical Service Repair
  • How to handle Irate Customers 30 1 Electives $47.50 Collision & Mechanical Service Repair
  • Essential Elements of Internal Customer Service 35 1 Electives $47.50 Collision & Mechanical Service Repair
  • Killer Words of Customer Service 35 1 Electives $47.50 Collision & Mechanical Service Repair
  • That's just Rude! 30 1 Electives $47.50 Collision & Mechanical Service Repair
HR & Personnel Development
  • Wage & Hour Basics 45 1 Core $47.50 Collision & Mechanical Service Repair
  • Wage & Hour Basics (CA) 45 1 Core $47.50 Collision & Mechanical Service Repair
  • Preventing Employee Discrimination 45 1 Core $47.50 Collision & Mechanical Service Repair
  • Employee Discipline 45 1 Core $47.50 Collision & Mechanical Service Repair
  • Legal Aspects of Interviewing & Hiring 60 1 Core $47.50 Collision & Mechanical Service Repair
  • Avoiding Wrongful Termination 40 1 Core $47.50 Collision & Mechanical Service Repair
  • Conducting Interviews & Appraisals 10 0.25 Elective $10.45 Collision & Mechanical Service Repair
  • Using Competencies Successfully 45 1 Elective $47.50 Collision & Mechanical Service Repair
  • Gaining Commitment 45 1 Elective $47.50 Collision & Mechanical Service Repair
  • Coaching: The power of questions 45 1 Elective $47.50 Collision & Mechanical Service Repair
  • Delivering Feedback 45 1 Elective $47.50 Collision & Mechanical Service Repair
  • A.I.M. for Development 45 1 Elective $47.50 Collision & Mechanical Service Repair
  • A Question of Evidence 45 1 Elective $47.50 Collision & Mechanical Service Repair
  • Preventing Sexual Harassment 45 1 Elective $47.50 Collision & Mechanical Service Repair
  • Employee Privacy 45 1 Elective $47.50 Collision & Mechanical Service Repair
  • Understanding the Family Medical Leave Act (FMLA) 45 1 Elective $47.50 Collision & Mechanical Service Repair
  • Preventing Age Discrimination 20 1 Elective $47.50 Collision & Mechanical Service Repair
  • GLBA: Privacy Laws & Practices 30 1 Elective $47.50 Collision & Mechanical Service Repair
  • Maintaining a Drugfree Workplace 45 1 Elective $47.50 Collision & Mechanical Service Repair
Risk Mgmt
  • Basics of Business Insurance 45 1 Core $47.50 Collision & Mechanical Service Repair
  • Managing Workplace Safety & Health 45 1 Core $47.50 Collision & Mechanical Service Repair
  • Personal Protective Equipment General Overview 30 1 Core $47.50 Collision & Mechanical Service Repair
  • Ethics & Business Conduct 50 1 Core $47.50 Collision & Mechanical Service Repair
  • Chemical Hazard Communications 45 1 Elective $47.50 Collision & Mechanical Service Repair
  • Fire Extinquisher Safety 45 1 Elective $47.50 Collision & Mechanical Service Repair
  • Respiratory Protection 45 1 Elective $47.50 Collision & Mechanical Service Repair
  • Introduction to Accident Investigation 45 1 Elective $47.50 Collision & Mechanical Service Repair
  • Slip, Trip and Fall Prevention 45 1 Elective $47.50 Collision & Mechanical Service Repair
IT Mgmt
  • Website & SEO Basics 45 1 Core $47.50 Collision & Mechanical Service Repair
  • Email System Basics 30 1 Core $47.50 Collision & Mechanical Service Repair
  • Cyber Security Basics 30 1 Core $47.50 Collision & Mechanical Service Repair
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