Certificates and Designations

Certificate(s)

• Collision Repair Customer Service

Professional Designations

• Collision Repair Office Management (AAOM) Accredited Automotive Office Manager
• Collision Repair General Management (AAM) Accredited Automotive Manager
• Collision Repair Master General Management (AMAM) Accredited Master Automotive Manager
• Collision Repair Estimator (ACE) Accredited Collision-Repair Estimator
• Collision Repair Master Estimator (AMCE) Accredited Master Collision-Repair Estimator

Tested core competencies provide consistency with the foundational knowledge needed to be successful while elective requirements allow flexibility to address an individual’s strengths and weaknesses. Combined, someone presenting AMi credentials should have well rounded, industry-driven knowledge in the area of recognition they hold. Whether developing your staff or your personal, professional credentials, AMi’s industry-recognized programs provide the learning and knowledge to remain competitive and relevant.

AMi programs require the successful completion of a set of core competencies and based on the program, an established number of elective credit hours. The core competencies build through the successful progression from Customer Service certificate to General Manager professional designations and are specific to the collision repair segment.

To start your AMi professional journey

• Take the AMi Index of Learning Styles Questionnaire and understand how you learn best, and receive guidance on how to approach taking courses and notes.
• Go to our student login and set up your profile
• Once your profile is set up, choose the certificate or professional designation you would like to pursue.
• Once you’ve declared your certificate or professional designation, you will see which courses you will need to complete in order to achieve it!
• Begin taking courses! Remember it’s not just about taking courses, but about learning, which is your ongoing competitive advantage!

Already pursuing an AMi Professional Designation?

• Take the AMi Index of Learning Styles Questionnaire and understand how you learn best and receive guidance on how to approach taking courses and notes.
• Log into your student profile. If you need assistance, you can click on the “forgot username or password” or contact us at: supportingsuccess @amionline.org and 817-381-5677
• Once you are in your student profile, please check to see if it needs updating. You will also need to declare the certificate or professional designation you are pursuing.
• Once your certificate or professional designation is declared, you will be able to see how past courses map into the new program and what additional courses you will need to complete.

Customer Service Representatives are consistently in-demand in the modern collision repair facility and represent a key role in most successful repair businesses. Regardless of the title, this certificate is ideal for those dealing with customers, repair orders and other issues that may arise. AMi’s Automotive Collision Repair Customer Service Certificate is a great way to prepare yourself or your employees for this position. This 30-credit hour certificate requires 19 Core Competency credit hours and 11 Elective credit hours.

Now available through the Automotive Management Institute

AMi has aligned industry training into comprehensive educational curriculum, that once completed, provides certificates and professional designations for Collision Repair Customer Service Reps, Office Managers, Managers and Master-Level General Managers. Improve KPI’s and profitability by starting in the front office! Later this year AMi plans to launch a professional designation for Estimators.

Managers overseeing front office operations within the modern collision repair facility are the cornerstone of most successful repair businesses. Regardless of the title, this certificate is ideal for those overseeing office staff and ensuring front office operations are running effectively and efficiently. This 60-credit hour professional designation builds off of AMi’s Automotive Collision Repair Customer Service Certificate by recognizing its Core Competency and Elective credits. It requires 32 Core Competency credit hours and 28 Elective credit hours.

Collision Repair General Managers are responsible for leading all activities within a repair operation to achieve positive sales and profitability. They ensure customer satisfaction and retention through the leadership of staff to perform quality collision repairs. Collision Repair General Managers also control costs through such activities as inventory and asset management, controlling outside purchases, implementing preventative maintenance programs for shop equipment, ensuring that quality repair work is performed on customer vehicles on the first visit, and by ensuring compliance with environmental and safety procedures. Collision Repair General Managers oversee the personnel development and human resource activities at their facilities to promote the effectiveness of every employee and team within the operation. These managers also promote their businesses and its services through exceptional customer interactions, making sure the operation is clean and presentable at all times, and by participating in sales promotions applicable to their business. The AMi Accredited Automotive Manager (AAM) professional designation provides the groundwork for an individual to be successful as a Collision Repair General Manager. This 120-credit hour professional designation builds off of AMi’s Automotive Collision Repair Office Manager Designation (AAOM) by recognizing its Core Competency and Elective credits. It requires 32 Core Competency credit hours and 88 elective credit hours.

This designation recognizes those professionals that have not only achieved the AMi Collision Repair Accredited Automotive Manager (AAM) designation, but have continued their studies to include an additional 60-credit hours for a total of 180-credit hours. Those holding this professional designation have extensive training and education in managing and leading a successful collision repair operation. This 180-credit hour professional designation requires the successful completion of the AMi Collision Repair Accredited Automotive Manager (AAM) plus an additional 60 elective credit hours.

Collision Repair Estimators interact with customers, insurance staff, internal shop and office staff and more. The position requires sound people and office skills, the ability to be precise and detailed, possess an understanding of vehicle technology and knowledge of estimating and information software. Estimators play an important role in shop profitability and efficiency. The AMi ACE professional designation represents key knowledge areas of professional knowledge and skills (non-technical), technical damage analysis, and information and estimating systems. The ACE designation requires training, testing and verification from AMi, I-CAR® and Information/Estimating System Providers. The AMi Accredited Collision-Repair Estimator (ACE) professional designation identifies and recognizes the necessary knowledge and skills for an individual to be successful as a Collision Repair Estimator. The ACE Designation Requires:

This master-level designation recognizes those professionals that have not only achieved the AMi Accredited Collision-Repair Estimator (ACE) designation, but have continued their professional endeavors to include an additional 10-credit hours of estimator specific electives. In addition, the AMAM requires achieving and maintaining the I-CAR® Platinum™ Estimator or APDA ProLevel® 3 or above and the achieve and maintain the ASE (B6) Damage Analysis and Estimating Certification (5 year recertification verification required).

Certificate(s)

• Service Repair Customer Service

Professional Designations

• Service Repair Office Management (AAOM) Accredited Automotive Office Manager
• Service Repair General Management (AAM) Accredited Automotive Manager
• Service Repair Master General Management (AMAM) Accredited Master Automotive Manager

Whether developing your staff or your personal, professional credentials, AMi’s industry-recognized programs provide the learning and knowledge to remain competitive and relevant. Tested core competencies provide consistency with the foundational knowledge needed to be successful while elective requirements allow flexibility to address an individual’s strengths and weaknesses. Combined, someone presenting AMi credentials should have well rounded, industry-driven knowledge in the area of recognition they hold.

AMi programs require the successful completion of a set of core competencies and based on the program, an established number of elective credit hours. The core competencies build through the successful progression from Customer Service certificate to General Manager professional designations and are specific to the automotive service repair segment.

To start your AMi professional journey

• Take the AMi Index of Learning Styles Questionnaire and understand how you learn best, and receive guidance on how to approach taking courses and notes.
• Go to our student login and set up your profile
• Once your profile is set up, choose the certificate or professional designation you would like to pursue.
• Once you’ve declared your certificate or professional designation, you will see which courses you will need to complete in order to achieve it!
• Begin taking courses! Remember it’s not just about taking courses, but about learning, which is your ongoing competitive advantage!

Already pursuing an AMi Professional Designation?

• Take the AMi Index of Learning Styles Questionnaire and understand how you learn best and receive guidance on how to approach taking courses and notes.
• Log into your student profile. If you need assistance, you can click on the “forgot username or password” or contact us at: [email protected] and 817-514-2929.
• Once you are in your student profile, please check to see if it needs updating. You will also need to declare the certificate or professional designation you are pursuing.
• Once your certificate or professional designation is declared, you will be able to see how past courses map into the new program and what additional courses you will need to complete.

Customer Service Representatives are consistently in-demand in the modern service repair facility and represent a key role in most successful repair businesses. Regardless of the title, this certificate is ideal for those dealing with customers, repair orders and other issues that may arise. AMi’s Automotive Service Repair Customer Service Certificate is a great way to prepare yourself or your employees for this position. This 30-credit hour certificate requires 19 Core Competency credit hours and 11 Elective credit hours.

Managers overseeing front office operations within the modern service repair facility are the cornerstone of most successful repair businesses. Regardless of the title, this certificate is ideal for those overseeing office staff and ensuring front office operations are running effectively and efficiently. This 60-credit hour professional designation builds off of AMi’s Automotive Service Repair Customer Service Certificate by recognizing its Core Competency and Elective credits. It requires 32 Core Competency credit hours and 28 Elective credit hours.

Automotive Service Repair General Managers are responsible for leading all activities within a repair operation to achieve positive sales and profitability. They ensure customer satisfaction and retention through the leadership of staff to perform quality vehicle repair and maintenance services. Service Repair General Managers also control costs through such activities as inventory and asset management, controlling outside purchases, implementing preventative maintenance programs for shop equipment, ensuring that quality service work is performed on customer vehicles on the first visit, and by ensuring compliance with environmental and safety procedures. Service Repair General Managers oversee the personnel development and human resource activities at their facilities to promote the effectiveness of every employee and team within the operation. These managers also promote their businesses and its services through exceptional customer interactions, making sure the operation is clean and presentable at all times, and by participating in sales promotions applicable to their business. The AMi Accredited Automotive Manager (AAM) professional designation provides the groundwork for an individual to be successful as a Service Repair General Manager. This 120-credit hour professional designation builds off of AMi’s Automotive Service Repair Office Manager (AAOM) designation by recognizing its Core Competency and Elective credits. It requires 32 Core Competency credit hours and 88 elective credit hours.

This designation recognizes those professionals that have not only achieved the AMi Service Repair Accredited Automotive Manager (AAM) designation, but have continued their studies to include an additional 60-credit hours for a total of 180-credit hours. Those holding this professional designation have extensive training and education in managing and leading a successful service repair operation. This 180-credit hour professional designation requires the successful completion of the AMi Service Repair Accredited Automotive Manager (AAM) plus an additional 60 elective credit hours.

The Shop Forman interacts with technicians, internal shop staff, customers and more. The Shop Foreman plays an important role in shop profitability and efficiency. The position requires sound technical and people skills, the ability to be precise and detailed, possess an understanding of vehicle technology, diagnostics and knowledge of coaching and mentoring. The AMi Shop Forman Accreditation identifies and recognizes the necessary knowledge and skills for an individual to be successful as a Shop Foreman.