After successfully completing the required curriculum and passing post-course exams, students receive their new "Specialized Designations" to proudly display, wear and promote. Topics of focus are listed to the right of each specialized designation. To obtain a specialized designation, students must complete an AMI-approved course in each topic of focus. Upon the completion of post-course exams, some students may be able to test out of recently added qualifying courses.
| Specialized Designation |
Topics
|
| Automotive Manager, Office (AMO) |
Effective Communication
Customer Service Skills
Safety/Government Regulations
Ethics
Conflict Management
Negotiation as Part of Everyday Business
Marketing/Advertising
Sales
Office Administration Basics
Bookkeeping/Payables/Receivables
Wage & Hour
Time Management
Elective
|
| Automotive Manager, Technician (AMT) |
Effective Communication
Customer Service Skills
Safety/Government Regulations
Ethics
Critical Thinking
Workflow/Scheduling
Technician Time Management/Efficiency
Information Resources/Electronic Service Information
Conflict Management
Negotiation as Part of Everyday Business
Computer Skills
Elective
|
| Automotive Manager, Parts (AMP) |
Effective Communication
Customer Service Skills
Safety/Government Regulations
Ethics
Critical Thinking
Workflow/Scheduling
Technician Time Management/Efficiency
Information Resources/Electronic Service Information
Conflict Management
Negotiation as Part of Everyday Business
Service Advisor Course
Marketing/Advertising
Sales
Production/Job Costing
Inventory Control Management
Time Management
Elective
|
| Automotive Manager, Service Advisor (AMSA) |
Effective Communication
Customer Service Skills
Safety/Government Regulations
Ethics
Critical Thinking
Workflow/Scheduling
Technician Time Management/Efficiency
Information Resources/Electronic Service Information
Conflict Management
Negotiation as Part of Everyday Business
Service Advisor Course
Marketing/Advertising
Sales
Production/Job Costing
Wage/Hour
Elective
|
| Master Automotive General Manager (MAGM) |
Effective Communication
Customer Service Skills
Safety/Government Regulations
Ethics
Critical Thinking
Workflow/Scheduling
Technician Time Management/Efficiency
Information Resources/Electronic Service Information
Conflict Management
Negotiation as Part of Everyday Business
Service Advisor Course
Marketing/Advertising
Sales
Production/Job Costing
Inventory Control Management
Financial Management
Human Resource Development
Wage/Hour
Employee Management
Valuation
Facility Layout
Business Planning
Succession Planning
Motivation/Balance Your Life
Insurance
Time Management
Value of Technical Training
Developing SOPs
5 Electives
|
Students with two years of mechanical repair work experience may participate in the following "Specialized Designation" programs for mechanical professionals. Each specialized designation allows students to take focused management courses, either self-study or instructor-led, to enhance their skills and become more effective, productive and knowledgeable employees, managers and shop owners.
