This information-packed self-study program is designed for all sales and support staff in the automotive service industry. Whether you're in parts or service, you will find this program to be a unique sales training experience. By completing this course, students will learn:

• The value of using a telephone procedure,
• How to take control of the conversation Š in 20 seconds,
• How to turn price shoppers into customers for life,
• How to be more effective on the phone.

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Bob Cooper 8 credits Specialty: