This video program, filmed in part in an auto reapir shop, has been designed exclusively for the auto repair professional! In this powerful course, Bob addresses industry trends, presenting the sale, and his step-by-step procedure for identifying and overcoming the most difficult sales objections! This industry exclusive two hour video training course comes attractively packaged in a beautiful Elite cassette album along with the VHS video, a video CD, two audio cassettes that carry the sound track to serve as a "drive-time" refresher, and our industry-exclusive "Service Advisors Handbook!" This video program is also available in the European PAL format.

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Bob Cooper 8 credits Specialty: