Operational Excellence defines successful business operation as the synchronized application of all types of resources ­ from promotion, marketing and advertising, all the way to doing the work; from taking the order, orchestrating the production process, through to delivering the vehicle and following-up. It occurs when your people, products, information technologies and polices & procedures are all brought into alignment. This book shows that operational excellence can be defined, measured, and ultimately managed, resulting in decreased operational costs, improved profitability and finally, growth.

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Mitch Schneider 10 credits Specialty: