This course teaches the "WOW" factor by using the most important tool we have in our business...the telephone. Are we using it to drive customers to us or drive them away? Students will learn how to deliver a "knock your socks off" greeting, how to place callers on hold so they like it, words that sell and how to "infect an attitude" of extraordinary customer service in your business.

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Margie Seyfer, AAM 2 credits Specialty: