The High Performance Shop is where everything comes together. It is where understanding capacity, capabilities, input, output, and throughput can help move you to the next level of both management and leadership success. This book combines the concepts, ideas, and principles of all the other volumes in the series with new and interesting topics for your analysis and assessment. It utilizes the "three C's" as a basis for creating a positive automotive service experience: Communicating Confidence to the Consumer.

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Mitch Schneider 10 credits Specialty: