The availability of the OEM service information web sites provides automotive service professional with a new resource for service, repair and diagnostic information. The course begins with an exploration of several OEM service information web sites. The session will examine site content and functionality.

Shop owners and managers quickly realize that the availability of this information will enhance a technician's ability to perform diagnosis and repairs. If not prepared to manage these resources. the potential profits from more efficient repairs will be lost. After completing this self-study course, you'll have a plan to implement the systems and processes necessary to effectively manage these resources.

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Bill Haas 5 credits Specialty: