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Automotive Service Management Course
 This course is an introduction to three of the most critical business development skills every shop owner/manager needs.
Sales & Marketing - In today's ³customer oriented² marketplace, this section features valuable insight to the challenges of finding ... and keeping ... a solid customer base. This segment includes serving the customer and handling customer challenges, telephone courtesy, customer service audit and handling dissatisfied customers.
Personnel Management - As a service provider, the automotive and collision repair specialist depends on qualified and dedicated employees. This segment dissects the hiring process and helps you pinpoint applicant recruitment and selection criteria. This segment includes writing a job description, finding qualified applicants and selecting the right employee.
Business Management - Total control means having a firm grasp of your financial status and operation. But even the most experienced service professional may find business finances puzzling. This segment offers topics on how productivity and efficiency affect the bottom line and the structuring of financial statements.
This course is also offered in an online format.
Click here to order this course online!
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AMI
18 credits
Specialty: 
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