Success is related to how well you negotiate. The ability to successfully negotiate with an insurance company adjuster directly relates to your bottom line. This communication challenge often causes aggravation and frustration on both sides. With insurance companies, you negotiate cost, work to be performed and condition. This course is designed specifically for collision repair professionals to address the simple truths of negotiating and what people in the automotive service industry must do to be successful.

Approval Date: 11/89

Jack Kaine 3 credits, 6 credits; 1.5-hour course, 3-hour course Specialty: