It's not what leaders think about doing that creates their complications, it is what they do without thinking that invites trouble. Most companies are not as  profitable due to unprepared leadership. You will come away from this course with a workable definition to leadership and the part it plays in creating profit, an in-depth examination of eight ingredients necessary for making people feel they matter; an understanding of the steps necessary for creating quality customer contact and the actions that destroy the possibility of profit compares to the actions that generate profit.

Approval Date: 04/97

Richard Flint 3 credits, 6 credits, 12 credits; 1.5-hour course, 3-hour course, 6-hour course Specialty: