Shop owners and managers tend to "herd" employees around the shop, trying to have them jump through hoops and learn by example: trial and error. That's frustrating and exhausting work that has to be repeated daily. This seminar helps create a solid foundation so that every employee knows what to do, when to do it and why they should do it. It provides some behavioral understanding and includes example forms to create the seven basic technician and employee management tools. The result: increased employee satisfaction, retention and production, with less daily effort!

Approval Date: 04/03

W.M. "Mac" McGovern 8 credits; 4-hour course Specialty: