Automotive Management Institute (AMI)
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  Personnel Management
Personnel management and human resource development courses are designed to improve relationships between customers, employers and employees. Topics include hiring and interviewing techniques, customer and employee interactions, and how to maximize employee potential.

  Course Name Credits
B A Day at the Zoo 12
M ACDelco Leadership Skills Seminar 8
C Activity Management - Time for a Change 8
C Advantage Hiring and Interviewing 12
C Applying the Five Love Languages to Your Personal and Professional Development 8
B As Professional As You Can Be! 6
B Attitude is Infectous 6
B Avert Costly Miscommunication & Misunderstanding with WORDpower 8
B Balancing Work and the Family 6
B Become the Manager Everyone Wants to Work For 6
B Beyond Survival 6
B Building a Partnership with Your People 6
B Building and Managing an Effective Apprenticeship Program 8
B Business Negotiations 6 ...
B Coaching the Challenging Employee 3 ...
B Communicating with Impact 6
B Connecting and Communicating - the Keys to Stress Reduction 6
B Coping and Stress: Handling Conflict and Anger in the Automotive Workplace 6 ...
M Create a Great Workplace Using Key Numbers and Communication 6
C Creating Winners: How to Turn Your Crew into a High Performance Team 6 ...
M Customer Relations 4
M Dale Carnegie Course 64 ...
B Developing an Employee Manual...The Shop Owner's Handbook 6 ...
B Do the Right Thing 8
B Do You Have What it Takes? 6
B Don't Quit! 6
B Effective Communication in the Shop Environment 6
B Effective Communication in the Workplace 6
M Elephant Chains 6
B Employee Communications...The Winning Ways 3 ...
B Employee Development and Retention 24
M Employee Management 12 ...
B Employees...A Key to Your Business Success 3 ...
M Experience the Power of Leadership 12
B Find and Hire the Superstars...in 30 Days! 6
M Finding Good Personnel 4
M Fly with the Eagles 72
B Generation X: How to Manage and Motivate the 17-29 Year-Old Workforce 6 ...
B Getting Results from Relationships 8
B Help Wanted: Technicians! 8
B Hire Tough, Hire Simple, Hire Winners 3 ...
B How Good Managers Become Great Leaders 16
B How Shop Owners Can Hire, Coach & Retain Their Employees 7
B How to Build an Effective Team in an Automotive Repair Facility 6 ...
B How to Communicate Effectively with your Team in an Automotive Repair Facility 6
B How to Grow Great Employees 6 ...
B Identifying and Cultivating Your Leadership Style 6
B Increasing Human Effectiveness 32
B Interpersonal Skills 6 ...
B Keeping the Walls Down - The Skill of Communication 6 ...
B Know You Are Winning 6
M Leader or Animal Trainer 8
B Leadership and Profitability 3 ...
B Leadership - What it takes to be a Great Leader! 14
B Leadership Without Breaking a Sweat 6
B Learn to Negotiate and Win 12
M Management by Results 6
B Management on Cruise Control 6 ...
M Managing Change 6
B Managing Growth, Not Chaos 6
B Managing Multiple Priorities 6
B Managing Workplace Pressures 6
B Negotiating for Success 3 ...
C Negotiating with the Insurance Company 36
C Negotiation Skills - Key to Improved Profitability 6
B No Limits! 6
M One Extra Degree 4
B Personal and Professional Self Management 24
B Personnel Relations 12
B Power Tools for Family Business 3 ...
B Powerful Public Speaking 8
C Principles of Mentorship 8
B Professional Business Development 12
B Psychology of Retaining & Recruiting Quality People 6 ...
M R & R - Technician Service Advisors 6
M Recruiting and Hiring Quality Personnel 8
M Resource and Retain Technicians and Service Advisors 6
M Retaining Employees in the 2000s 6
M Secrets of Success 6
B Selling from the Inside Out 6 ...
M Selling Skills 6
C SMART Human Resource Management: Building the Great Workplace 16
B Speak for Yourself - Communicate with Confidence and Clarity 6
B Stress, Conflict and Anger in the Automotive Workplace 6 ...
B Success, Self-Esteem and Profits 6 ...
B Successful Interviewing: How to hire Smart and Improve Your Bottom Line 6 ...
B Team Building for the 21st Century 3 ...
B Teamwork, Motivation and the Gopher Dance 4 ...
B Technician Shortage...How to Fix the Problem 8
B Time Management for Success 6
B Tools for Understanding Men and Women in the Automotive Workplace 8
B Turn Your Employees into Superstars 6
B Understanding Employee Motivation 6
B Understanding the Power of Working Together 6
B Understanding the Value of People 6 ...
B Understanding Workplace Conflict 6
C VisionPLUS Profiting from People Skills 8
B Wanted: Great People! 6
B Women Are Customers, Too 6
B Working with Dad 8
B Working with People and Their Environment 6 ...
C = Collision    M = Mechanical    B = Collision/Mechanical
... = Course offers various credit hours

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