Participants will be introduced to principles that help owners, service managers, technicians and office staff create relationships and attitudes based upon trust and openness without hidden agendas, increase personal accountability and self-management skills, manage accelerated change without becoming a victim, increase acceptance of new ideas and methods, creating a climate of cultural renewal and develop a "can do" attitude and eliminate the use of four letter words like "can't" and "don't." Edge Learning Institute will help students increase customer satisfaction on both the top and bottom lines of the business.

Approval Date: 05/02

Marshall Macy 32 credits; 16-hour course Specialty: