This program has eight 3-hour modules with the most important skills needed to supervise others. Each module can stand alone or be given as a series. Supervisors are often promoted with little or no training on their many new responsibilities. This program is designed to help them become more confident and competent in a pivotal position that has great impact on the organization. Modules include: The Role of the Supervisor, Interpersonal Communication; Hiring and Orientation, Assigning Work, Training Employees, Coaching Employees, Performance Appraisals, and Discipline and Termination.

Role of the Supervisor

• Performance Management
• The Challenge
• Typical Supervisory Roles
• Responsibilities: Your, Mine Ours
• Best and Worst Supervisors
• Leadership Qualities
• Employees Basic Needs
• Application / Action Plan

Understanding Behavioral Styles

• Self-test to Determine Your Behavior Style
• Understanding Other Styles
• Case Studies
• How This Helps You Supervise
• What Others Need from You
• Application / Action Plan

Hiring and Orientation

• Involving Managers in the Hiring Process
• Reference Checking
• Using an Interview Guideline
• Most Important Things For Orientation
• Application / Action Plan

Assigning Work - Where Did All My Friends Go?

• Identifying and Clarifying Expectations
• Learning About Your Employees
• Planning A Project
• Delegation
• Setting Performance Standards and Goals
• Application / Action Plan

Training Your Employees

• Performance Management
• Designing On-The-Job Training
• Video: Pygmalian Effect Video
• Providing Support
• If you want training to transfer!
• Using Staff Meetings
• Application / Action Plan

Coaching Your Employees

• Everyone Needs Coaching
• Basic Skills: Active Listening & Giving Feedback
• Techniques for Coaching: Stars, Typical, and Problem Employees
• Rewards and Reinforcements
• Motivation
• Problem Solving Model
• Application / Action Plan

Performance Appraisals

• Why Do Them?
• It's A Process - Not An Event
• Appraisal System
• The Appraisal Interview
• Don't Create Mediocrity
• Career Development Plans
• Application / Action Plan

Discipline and Termination

• Dealing With Difficult Employees
• Managing Anger
• Disciplinary Process
• Good-Bye Charlie: Termination, Transfer, Promotion
• Program Summary - Certificates of Completion

Approval Date: 12/04

Jane Holcomb 24 total credits; 3-hour modules Specialty: