Few management skills are as important as effective communication with employees. Winning ways of listening, making expectations clear, asking questions and being responsive can be developed and are guaranteed to turn a group of employees into a working team that produces total quality. In order to communicate effectively, managers must understand why they are sometimes misunderstood, as well as what to do about it.

Approval Date: 10/93

Dave Schmidt 3 credits, 6 credits, 12 credits; 1.5-hour course, 3-hour course, 6-hour course Specialty: