A consistent weakness in most shops is the lack of effective communication. Most shop owners are better at reacting to their people than they are responding in a positive communicative way. When there is not clear effective communication, the shop is in crisis and the customer gets punished. This course shows the automotive shop how to communicate and strengthen the internal relationships between the shop owner and their communication, criticism and confrontation.

Approval Date: 08/97

Richard Flint 6 credits; 3-hour course Specialty: