Nearly 90 years ago, Dale Carnegie started helping people deliver the breakthrough performances that drive success. His principles are just as effective and true in today's ever-more competitive-and-demanding-automotive environment as they were then. Dale Carnegie Training equips owners and managers to be more enterprising as they set and reach breakthrough goals, solve complex problems and boost productivity. Participants will be introduced to principles that help owners, service managers, technicians and office staff, build teamwork skills, strengthen interpersonal relations, improve internal and external customer realtionships, effectively handle fast-changing workplace conditions, foster collaboration, lead others, and therefore, increase customer satisfaction and both the top and bottom lines of the business.

Approval Date: 08/01

Marshall Macy 64 credits, 84 credits; 32-hour course, 42-hour course Specialty: