Stress, conflict and anger are frequent issues in the automotive service industry. Employee/owner and customer/shop relationships suffer and business productivity is reduced. This program will help participants deal with these relationships more effectively and positively. Students will discover individual stress issues, learn to use coping strengths to mangage stress, improve problem solving & coping skills, communicate more effectively and develop flexibility in responding to change.

Approval Date: 03/96

Richard Gaudette 6 credits, 12 credits; 3-hour course, 6-hour course Specialty: