Everyone can be difficult at times. One key to stress reduction in life is to accept that everyone is different and it's okay. The ability to accept others, especially customers, by understanding their personality style can greatly reduce anxiety and frustration. Further, having the skills and the desire to communicate with them in order to meet their service needs can keep your business thriving. In this session, Charlie will discuss how to recognize different behavioral styles, how to use the four basic communication skills with success, how to become an active listener, understand customer potential and the value in complaints. As a bonus, Charlie will reveal how effective leaders use the skills to build strong work teams.

Approval Date: 01/08

Charlie Fewell 6 credits; 3-hour course Specialty: