The main focus of this class is to help owners and managers develop interpersonal skills that take the headaches out of managing people. Learn how to change bad behavior into good behavior and how to promote good behavior into becoming great behavior. Simple steps will teach you how to empower your people to make good decisions without always having to consult you first. You'll learn simple power phrases that can convert an argument into a positive coaching situation and some do's and don'ts of management. Finally, you'll get a great reading list of books that are short, easy to read and extremely powerful in the employee development field. This is a brand new class that promises to be educational, entertaining and fast moving. This class can make it fun to go to work again.

Approval Date: 09/04

George Witt 6 credits; 3-hour course Specialty: