If you've ever had a miscommunication, then you know that words mean different things to different people. But have you ever thought about how much that miscommunication cost you in terms of time, energy and resources? A lot!

There is a science to our words. In this empowering and eye-opening program, participants will discover how to apply the science of their words so they can keep their feet out of their mouths and in their shoes where they belong!

Benefits they can count on include how to:

• Prevent costly miscommunication and misunderstanding
• Communicate accurately so that others will listen
• Discover the "1" word that causes more conflict than any other
• Save precious time, energy and resources
• Diffuse negativity with "empathetic" listening
• Reduce stress as they IMPROVE teamwork and customer service

Approval Date: 07/01

Marion York 8 credits; 4-hour course Specialty: