The professionalism of the shop and its people is one of the most important aspects of business. Too many times professionalism is talked about, but not monitored. In this program participants will be shown the process for improving the professionalism of all aspects of their business. The guiding program thought says it all. As a business, you are only as good as your customers perceive you to be.

Approval Date: 04/98

Richard Flint 6 credits; 3-hour course Specialty: