The automotive service industry is about people doing business with people. Doing business is about personalities learning to work together. This seminar is a personality guide book designed to help the automotive person respond, not react, to all people who enter their life. In this workshop, the student learns to recognize different personality types and understand the principles necessary to lead personalities different than theirs. They learn how to turn difficult situations into productive business experiences.

Approval Date: 02/96

Richard Flint 12 credits; 6-hour course Specialty: