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MVP Administrative Management This MVP course targets the benefits of an organized front office utilizing process orientation. The material is designed to improve productivity and drive profitability via workplace organization and process orientation. How many office staff are needed to process repairs with maximum efficiency? How can supplements be processed easier and more efficiently? How can I increase production and profits through administration procedures? The answers to these questions and many others are revealed in the course. And like the other courses in the MVP series, this material is designed to improve productivity and drive profitability via workplace organization and process orientation. Participants also gain insight into how to effectively involve employees in the effort to streamline administrative processes for higher levels of performance.
MVP Advanced Collision Estimating Skills The MVP Advanced Collision Estimating Skills course is an innovative course that focuses on how the estimating process impacts cycle time, customer satisfaction and shop profitability in today's complex environment. Students will review significant industry trends in repair technology and information systems that impact the estimating process. Course topics include: Estimating Best Practices, the Sales Process, Negotiation Skills, Measurement and Tracking, Understanding P-Page Logic, Advanced Materials Technology and Building a Profitable Estimate.
MVP Business in the 21st Century The MVP Business in the 21st Century is a unique course that provides a progressive approach to understanding contemporary collision repair challenges in today's competitive environment. Students will review significant industry trends and study progressive strategic approaches and financial principles to position their business for success. Course topics include: Insurance Industry Trends: Profit Potential; Production & Efficiency & Throughput Performance; Facility Potential; Labor, Parts and Sales; Benchmarking and Financial Assessment.
MVP Collision Center Marketing The MVP Collision Center Marketing course is a unique course that provides a progressive approach to understanding contemporary collision repair marketing challenges in today's competitive environment. Students will review current industry trends and study progressive research and marketing approaches to market their business for success. Course topics include: Insurance Industry Trends: The MVP Excellence in Marketing Model; SWOT Analysis; The 5 P's of Marketing; Features, Advantages and Benefits and Market segmentation Strategy.
MVP Collision Repair Sales and Customer Service Focusing on the customer. not the vehicle, this MVP course examines in detail the processes of improving the capture ratio. It breaks down the selling process and reveals the steps necessary to increase quality, efficiency and to capture more sales.
MVP Estimate Plus - Building a Better Estimate Estimate Plus is a unique course directed at improving critical estimating skills that are needed in today's competitive collision repair business. This very interactive "hands-on" course will equip owners, managers, and estimators to understand and write a complete collision repair estimate. By focusing on the mechanics of the estimate, this practical class will have an immediate impact upon the profitability of your business.
MVP Green Belt Training The MVP Green Belt training course is a unique 4.5 day program that provides a progressive approach to operate a contemporary collision repair center in today's complex and competitive environment. Students will review current industry trends and study extensive management principles in order to maximize quality, speed and cost in their business. Course topics include: Strategic Industry Trends, Six Sigma and Lean Manufacturing Principles, Little's Law, Throughput Performance Solutions, 5-S Workplace organization, Repair Planning Processes and Kotter's Leading Organizational Change Model. Students will apply concepts learned during class during a real-world case study application by visiting a local collision repair center.
MVP Leadership & Leading Change The MVP Leadership and Leading Change is a unique course that provides a progressive approach to understanding contemporary collision repair challenges in today's competitive environment. Students will review the major elements that impact leading change in their organizations. Course topics include: Establishing Organizational Values and Goals, Management Styles, Leading Change as a Process, Kotter's 8-steps to Leading Change, Developing a Mission and Strategy, Effective Communication, SMART Action Planning.
MVP Managing Customer Loyalty What drives customer loyalty? This MVP course covers the processes and techniques required to strengthen customer loyalty and manage the process effectively, resulting in business growth and profitability.
MVP Organizational Management The MVP course focuses on structuring and developing your staff into a cohesive team ready to achieve the goals of the business. Learn how to analyze your organization's structure from staffing and job descriptions, to operating procedures and pay plans/ Maximize the skills, talents and abilities of the most valuable resource of any organization - the people. Develop, implement, communicate and measure a comprehensive HR strategy to enable your organization to be the best it can be.
MVP Production & Cycle Time The MVP Production and Cycle Time Management course is an innovative class that focuses on the production process and the key elements needed to improve production efficiency in a contemporary collision repair center. Students will gain significant insight concerning industry trends impacting production management technology with the goal of improving quality, speed and cost in their business. Course topics include: Production Efficiency, Throughput Performance, Repair Planning, Productions Scheduling and Workplace organization.
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