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Customer Service: After the Sale This course discusses the concept of creating customer loyalty "After the Sale" focusing on maintaining and building customer loyalty through and after the repair.
Negotiation Skills - Key to Improved Profitability This three hour course is designed to improve basic negotiation skills for the collision shop owner, manager and estimator. Training focuses on "win-win" negotiation techniques utilizing basic negotiation skills which may be used in a wide variety of applications.
Pre-Repair Management - Key to Reduced Cycle Times This 90-minute course will provide an overview of the concept of pre-repair management, focusing on what is done between the sale and the beginning of repairs, as a tool to reduce collision repair cycle time.
Selling: The Most important Thing We Do This interactive course provides students with the knowledge and confidence to immediately improve close ratios and increase sales.
Service Marketing and Leadership This course will focus on solid marketing plans for smaller or single-location shops. It will cover how to compete with larger shops and ways for small shops to successfully sell professionalism and the benefits of a sole proprietorship. This seminar will be loaded with marketing ideas that will help position shops ahead of their competition.
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