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Building the Ultimate Customer Service Team Ideas and techniques will be provided that will help participants maximize their customer satisfaction level by increasing their entire team effort to provide quality products and service.
Changing Paradigms: The Future Ain't What it Used to Be/Attitudes are Contagious. Are Yours Worth Catching Change is the only thing permanent today. It is imperative that dealers, jobbers, shop owners, and anyone doing business today are aware of changes that impact their market. To be successful, evaluating your attitude towards change is the critical starting point.
How Good Managers Become Great Leaders There is a definite movement in business today from managers having "management driven" philosophies to the creation of "leadership inspired" environments. What is the distinction? When is it appropriate to use your management skills and when is it critical that you move to leadership attitudes and skills? The successful manager in the 21st century will be able to comfortably move from one mode to the other as situations change and needs arise. This message is critical for organizations who want to create an environment where productivity is encouraged and high morale is desired.
How to Exceed Customer Expectations: Delivering "Knock Your Socks Off Service" The single most important factor that determines whether your organization will remain in existent is the degree to which you satisfy your customers. Satisfying customers demands the effort of every member of your business team, from the owner and/or manager to the mechanics, sales people and support staff. To the degree that your entire employee team understands and commits to his or her role in providing customer service, will you achieve success in meeting and exceeding the needs of our customers. Satisfied customers equal repeat business and referrals, the lifeblood of any company.
How to Sell Value and Develop Long-Term Relationships A seminar designed to help sales people to take the actions needed to develop long-term relationships with customers. The focus is on selling value and benefits, not price. Seminar will include techniques on how to harmonize with the prospect, how to provide value added service, the importance of top-quality communication, the art of asking questions and self management.
Personal and Professional Self Management: How to Take Charge of Your Time and Your Life What holds many individuals back from the success they desire? In many cases it is not a lack of talent or even motivation. It is a lack of ability to manage themselves in relation to time. This seminar addresses the issues related to managing your actions and daily tasks so that you have time to address the important projects that will build your career and your business.
Team Success Hinges on You The better the entire shop team functions, the more successful the shop will be. Dennis Mannering shares ideas and techniques to build a stronger dealership team that utilizes the stengths for each individual and works together to achieve a common goal.
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