This seminar takes a comprehensive look into the top performing repair facilities across North America and is considered, "the next logical step in professional shop management." It covers every aspect of running an automotive repair wellness center, investigating the E-Myth philosophy, "why most small businesses fail and what to do about it." It takes an easy approach to the numbers and provides the basics of building a stronger, more loyal customer base. Other discussion topics include identifying additional service needs, ensuring customer satisfaction using a bumper-to-bumper inspection process, establishing diagnostic and labor rates, improving communication and work flow management, hiring tips and employee management. The seminar handbook also includes additional pages of support information, including key indicator calculations with industry averages, comeback tracking sheets and production graphs. This seminar will provide the knowledge, tools, procedures and measuring points to establish and achieve your potential.

Doug Kroesche 36 credits, 48 credits; 18-hour course, 24-hour course Specialty: