This course provides a better understanding of what is available, what should be available, why we should use it, the questions to ask, the problems to try to circumvent, and the features to push your present software vendor for.

Joan Koebernick, AAM 4 credits; 2-hour course Specialty:

Participants will learn just what are considered "good ethics." You'll consider individual cases and decide for yourself. We'll discuss the "black, white and gray areas." Together we'll work on building your business around good ethics, learning how to improve upon and benefit from a more ethical image, and what one can do to earn an ethics award. This seminar is not about preaching ethics. It is a study of how our industry is perceived and what we need to do to change that perception.

Joan Koebernick, AAM 6 credits, 8 credits, 16 credits; 3-hour course, 4-hour course, 8-hour course Specialty:

This is an opportunity for the shop owner, along with two or three of his/her key people, to learn how to put a viable business plan together. They will examine the strengths, weaknesses, opportunities and threats and learn how to stengthen from them. They'll determine their goals and put a plan together to achieve them. Once the workbook is completed, they'll have a flexible plan for the future that may be adapted as their needs change, as well as an ongoing reference that will assist in their continued success.

Joan Koebernick, AAM 8 credits; 4hour course Specialty: