Participants of this course will obtain information to demystify financial statements and turn them into a powerful tool for increasing their shop's profitability. Participants will also learn to increase shop profits and return on investment through intelligent planning and plan for change rather than reacting to it. Learn how to plan for growth, when to add employees, new equipment or change rates.

Dennis Kiyohara 6 credits; 3-hour course Specialty:

Every year, thousands of repair facility owners and managers respond to surveys to assist third-party entities in establishing labor rates for the industry. In this unique and powerful seminar, students learn the importance of responding to these surveys and how to determine what ³accurate² is when responding. This seminar shows you why responding is not only important to your business but is essential to the entire industry.

Dennis Kiyohara 3 credits, 4 credits, 6 credits; 1.5-hour course, 2-hour course, 3-hour course Specialty:

Happy, satisfied customers are extremely important to your shop and keep insurers sending clients your way. But what are the key factors to keeping customers happy? What do they really want? What are the little things that can make a big difference? Industry expert Dennis Kiyohara, co-founder of AutocheX, the leading provider of customer satisfaction measurement data to the collision repair and insurance industries, will give his expertise and insights on how to make your customer smile.

• Learn the key drivers for keeping CSI (customer satisfaction indexing) ratings high.
• Learn the top five turnoffs for customers and how to avoid these pitfalls.
• Learn how to train your employees to be more customer-friendly and why it makes a difference.
• Learn how CSI can help you find unhappy customers, differentiate your staff, market your business, and manage your DRP relationship.

Dennis Kiyohara 7 credits; 3.5-hour course Specialty:

With all the emphasis and interest on consolidation, business valuating has become a "hot topic." However, valuating your business has other applications. Business valuation is essential when expanding your business or selling your business to your children or key employees. It is also necessary when you want to merge with another shop and plan to sway stock. If you are measuring your business against similar investments or businesses (ROI), if you are considering stock option plans for employees, or if you are splitting up a partnership, you must determine what your business is worth. Business valuating can be as complicated or as simple as you want it to be. This course discusses how to determine what your business is worth.

Dennis Kiyohara 6 credits; 3-hour course Specialty: