Your career success is affected by how well you negotiate. You negotiate with employees about salary, quality of work and the amount of work to be performed. With suppliers, you negotiate cost, delivery schedules and terms. With customers, you negotiate price, quality and terms. With insurance companies, you negotiate cost, work to be performed and conditions. This course addresses the simple truths of negotiating and what you can do to be successful in your negotiations.

Jim Kaine 12 credits; 6-hour course Specialty:

The competitive environment in which you work today requires that you communicate and negotiate effectively. This dynamic course is designed to show you how to improve your negotiation and communications skills.

Jim Kaine 3 credits, 6 credits; 1.5-hour course, 3-hour course Specialty:

Success is related to how well you negotiate. The ability to successfully negotiate with an insurance company adjuster directly relates to your bottom line. This communication challenge often causes aggravation and frustration on both sides. With insurance companies, you negotiate cost, work to be performed and condition. This course is designed specifically for collision repair professionals to address the simple truths of negotiating and what people in the automotive service industry must do to be successful.

Jim Kaine 3 credits, 6 credits; 1.5-hour course, 3-hour course Specialty: