Improved labor management skills will allow your service center to better manage and sell all of its available time every day. However, you will only realize benefits from that if you have people and systems in place to move the additional work through your shop effectively.

Horizon Training 16 credits; 8-hour course Specialty:

Labor is the single largest source of revenue in your service center, and the one least understood, and often mismanaged. In this course you will learn to measure, manage and maximize every minute of your daily labor opportunities.

Horizon Training 16 credits; 8-hour course Specialty:

With the increasing complexity of automobiles and the cost of operating a repair business and maintaining and repairing today's vehicles skyrocketing, it is more important than ever to exceed expectations. In order to achieve optimum customer satisfaction, service advisors must acquire the skills to communicate effectively and go beyond just filling a request. To be treated like professionals and paid like professionals, repair shops must develop systems that promote consistency of service, communicate value and allow the shop to repair the vehicle correctly on the first visit. Vehicle owners depend on their repair professional to ensure the safety and reliability of their cars. The challenge is to implement that consistently meets those expectations while maintaining profitability for the business. This 12 hour workshop is that system.

Horizon Training 24 credits; 12-hour course Specialty:

Being a highly skilled technician with excellent ability to solve the sophisticated problems of today's automobiles does not ensure business success. In order to be successful in the very competitive repair industry, owners need specific business skills, organization and systems. Most shop owners have invested heavily in time and money to acquire technical skills but only a small percentage have made any effort to acquire the necessary business skills.

Without organization and systems, every day becomes a series of crisis and results in frustration for owners, advisors and technicians alike. This workshop provides the tools to organize the activity of the business and focus on creating a business and marketing strategy that works.

Horizon Training 24 credits; 12-hour course Specialty:

Being a highly skilled technician with excellent ability to solve the sophisticated problems to today's automobiles does not ensure business success. In order to be successful in the very competitive repair industry, owners need specific business skills, organization and systems. The largest leak in the repair business is labor, the reason being that few shops have an effective system of scheduling and flowing work through the shop. This course provides a straightforward and easily implemented system that is designed to immediately increase the production of the shop while reducing the day-to-day stress of the owners and employees.

Horizon Training 24 credits; 12-hour course Specialty: