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Connecting and Communicating – the Keys to Stress Reduction Everyone can be difficult at times. One key to stress reduction in life is to accept that everyone is different and it’s okay. The ability to accept others, especially customers, by understanding their personality style can greatly reduce anxiety and frustration. Further, having the skills and the desire to communicate with them in order to meet their service needs can keep your business thriving. In this session, Charlie will discuss how to recognize different behavioral styles, how to use the four basic communication skills with success, how to become an active listener, understand customer potential and the value in complaints. As a bonus, Charlie will reveal how effective leaders use the skills to build strong work teams.
Delivering Unbelievable Customer Service Some businesses just seem to be more successful than others. What do they do that you don't? If you would like to expand your knowledge of what financial instruments to use when measuring the health of your business, then this course is for you. Designed for any owner, manager or employee that is responsible for or whose decisions contribute to the financial health of the business. This course is designed to acquaint the student with the basic instruments and reports used in evaluating the profitability, productivity, efficiency and net worth of the business.
Financial Fundamentals
Sometimes people enter a new business adventure unaware of some very fundamental formulas
to create sustainable profitability. In this course, Charlie will discuss profit and loss fundamentals, generating the correct selling price
for your products and services, risk management, technician
productivity/efficiency, forecasting sales and budgeting expenses and how to use
the Balance Sheet to measure your return on investment.
In this course, Charlie will reveal the seven areas that customers notice that
create an image of professionalism or lack of it in your business. Further,
Charlie will detail the eight points of contact with customers that automotive
service centers must manage to be successful. Obviously, the service center must
be able to repair the vehicle properly. Appropriate selling and relationship
management skills are also necessary in order to build long-term customer
relationships.
Some businesses just seem to be more successful than others. What do they do that you don't? If you would like to expand your knowledge of what financial instruments to use when measuring the health of your business, then this course is for you. Designed for any owner, manager or employee that is responsible for or whose decisions contribute to the financial health of the business. This course is designed to acquaint the student with the basic instruments and reports used in evaluating the profitability, productivity, efficiency and net worth of the business.
In this course, Charlie will discuss how to recruit, hire and lead your
employees by understanding what motivates them to want to perform with
excellence. Everyone does things for their reasons. To develop and nurture long
term, productive employees it takes a potent mix of management and leadership
skills. Engaged, happy employees do much better work that disengaged, miserable
employees just working to fill time. Sometimes it is better to let go than hold
on.
In this course, Charlie will review the fundamentals of management, leadership, training and development, causes of conflict, the stages of conflict and the ways different individuals deal with conflict in their relationships. A guide will be revealed that can help you navigate conflict in your various relationships. You will find this information relevant when building relationships in all of your roles in life.
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