Time management skills in students will be challenged through verbal instruction and written exercises designed to help refine the old and adopt new strategies for common work habits that impact the time and energy invested in processing daily business, including:

• Exploring a variety of time management strategies
• Defining and examining time-based priorities
• Recognizing "time thieves"
• Identifying challenges to being time efficient and focusing on their resolve
• Understanding how our invested efforts impact what we produce

Educational Seminars Institute - Maylan Newton 12 credits; 6-hour course Specialty:

The instruction in this course is designed to enable the student to understand, install and use a set of formulas in conducting business that assists them in achieving financial goals. Shop owners learn how to:

• Correctly set their shop flat rate
• Conduct business based on the cost of doing business
• Work formulas to measure productivity
• Work parts mark-up formulas
• Plan growth strategies for their business

Educational Seminars Institute - Maylan Newton 12 credits; 6-hour course Specialty:

Participants of this workshop learn the proper professional presentation in the customer contact process including communication skills, identifying customers expectations, preparing and presenting efficient sales presentations for clear understanding by customers, proper handling of customer's objections to paying for diagnosis time, effective use of the most popular sales words and closing the sale. Participants also learn proper professional phone skills including identifying yourself and your business, identifying your caller, proper use of phone time with the customer and effective conversions with customers who phone into the shop.

Educational Seminars Institute - Maylan Newton 12 credits; 6-hour course Specialty:

Participants of this course learn proper and professional presentation in the customer contact process including communication skills. Participants also learn how to use strategies that place key words and phrases into the sales dialog, follow up on a sales rejected, dialog that helps convert prospects to customers and dialog that helps close the sale.

Educational Seminars Institute - Maylan Newton 12 credits; 6-hour course Specialty:

Psychology of Selling Service: Customer Interaction - From Complaint to Correction!

Selling skills in students will be challenged through verbal instruction and written excercises designed to develop a more thorough communication between saleperson and customer and salesperson and technical staff, including:

• Learning strategies that influence a more focused and professional exchange of dialog intended to satisfy expectations about the repair of both, customer and technicians.
• Understanding the effect the position of salesperson has on the selling process.
• Completing an effective estimate write-up and making a thorough repair.
• Understanding and communicating the procedures that help assure a thorough presentation.
• Clarifying and confirming the repair and process with technicians.
• Effectively clarifying and confirming the repair and charges to the customer.
• Handling customers' objections to sales.
• Defining "closing the sale" and improving your presentation.

Educational Seminars Institute - Maylan Newton 12 credits, 8 credits; 6-hour course, 4-hour course Specialty:

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Psychology of Selling Service: Sales and the Customer Encounter

In this course, students' selling skills are challenged through verbal instructions and written exercises designed to develop more assertive communication in the sales encounter with customers, including learning strategies that influence a more focused and professional exchange of dialog; enhancing listening skills and presentation; determining and confronting fears that impact performance in sales ability; learning better understanding of customer needs and dealing with them; learning positive strategies for handling angry, upset customers; and learning strategies for getting paid for diagnosis time.

Educational Seminars Institute - Maylan Newton 12 credits; 6-hour course Specialty: