This course contains a discussion of "lean" production concepts with real-world implementation suggestions. Human resource management concepts are examined as well as pre-repair management and continuous improvement. The workbook contains a CD with tools for the student's use after the program.

DuPont 16 credits; 8-hour course Specialty:

This program teaches how to improve the damage evaluation process through standard operating procedures and P page review. Also included is a discussion about repair vs. replace, materials profitability and guidelines are given for the creation of structural set up and repair times. The workbook contains a CD with tools for the attendees use after the program.

DuPont 16 credits; 8-hour course Specialty:

Creating a complete and accurate damage report is one of the most critical activities in today's collision repair facility. In DuPont's SMART Estimating, students are taught to "blueprint" the damage repair to write a complete and accurate damage appraisal. Fundamentals are reviewed as well as how to reconstruct the impact and evaluate point-of-impact as well as secondary and unseen damage. Methods to quantify structural damages consistently as well as document additional items such as body materials are explored.

DuPont 16 credits; 8-hour course Specialty:

This program is designed to identify key indicators that an owner/manager must understand to attract new employees and retain existing employees. This program focuses on understanding some of the human motivating factors, the power of teams, paying for performance and then developing the environment that employees are seeking and do not leave.

DuPont 16 credits; 8-hour course Specialty:

This program teaches how to drive customers to your shop. Components include how to win a market, how to identify and reach marketing targets, how to pick the proper marketing tools to work for the individual shop, and how to build a marketing plan.

DuPont 16 credits; 8-hour course Specialty:

SMART Money, Millennium Edition explores the financial side of the collision repair facility. Basic financial terms and concepts are reviewed. Key Performance Indicators (KPI's) are taught. The Profit and Loss Statement and Balance Sheet are explained and the importance of each is demonstrated.. Students are taught how to set goals through a P&L analysis and how to take those goals to the shop floor. Business plans and other financial tools are reviewed. Students receive a CD, which includes audio clips of successful shop owners and managers, as well as the popular "KPI Calculator."

DuPont 16 credits; 8-hour course Specialty:

This course provides an understanding of the transition to the waterborne paint environment through the implementation of Standard Operating Procedures. The course provides an extensive examination of SOPs with an overview of SOPs followed by an in-depth discussion of SOP creation. training, testing and auditing. 

DuPont 16 credits; 8-hour course Specialty:

This program teaches how to close more sales opportunities. Components include how to prospect, qualify sales opportunities, make powerful sales presentations, handle objections, close sales, provide excellent customer service and improve negotiation skills.

DuPont 16 credits; 8-hour course Specialty:

This program teaches how to improve the damage evaluation process through standard operating procedures and P page review. Also included is a discussion about repair vs. replace, materials profitability and guidelines are given for the creation of structural set up and repair times. The workbook contains a CD with tools for the attendees use after the program.

DuPont 16 credits; 8-hour course Specialty:

This Performance Alliance course focuses on business development. This course demonstrates how to incorporate the elements of the Performance Alliance into your business planning, operations, marketing and human resource processes to maximize profits and personal freedom.

DuPont 16 credits; 8-hour course Specialty: