Good service advisor skills are vital to the success of any auto repair facility. This course is geared to the entry- level service advisor, and a refresher course for a seasoned advisor or anyone considering entering the field. This training is designed to cover all aspects of service advising required by independent auto repair facilities or dealerships. Topics include successful phone skills, dealing with female customers, time management, handling customer complaints, improved selling techniques, repair order procedures and much more.

Dave De Montigny 24 credits; 12-hour course Specialty: