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Key to Key to Callbacks - Advanced Selling Skills
Key to Key to Callbacks is a proven sales training course that takes you through
the sales process successfully used by shop owners all across the country.
You'll learn how to skillfully apply the best sales and customer service model
in the automotive service business. We show exactly how to apply what we do in
our shops through specific examples, scripts and interactive exercises.
- Increase RO
ticket average and labor and parts profit margins.
- Increase
in-shop and over-the-phone closing percentage.
- Students
will learn how to manage shop workflow more efficiently and increase shop
productivity.
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clientONE Automotive Training
28 credits;
14-hour course
Specialty: 
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Now Hiring - Recruiting, Staffing & Retention
Now Hiring is a proven and successful recruiting, staffing and retention
training program designed to ensure shop owners and managers hire and retain the
best-qualified people in their respective communities. The recruiting system
that is recommended in this program is a very easy to implement and is currently
in use in shops around the country.
Students will be able to:
- Analyze their shop from a recruiting perspective,
- Develop focused job
descriptions which in-turn link to better defined hiring criteria,
- Use their
hiring criteria to create results-oriented advertising,
- Quickly screen
candidates,
- Write and evaluate responses to pre-interview questionnaires,
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hold effective one-on-one interviews,
- Make well-informed selections
decisions,
- Develop success-driven 90-day performance plans and reviews for
new hires.
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clientONE Automotive Training
28 credits;
14-hour course
Specialty: 
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