CARQUEST Action Selling for Service Consultants
CARQUEST Action Selling for Service Consultants (CAS) is the only Sales Certification option available in the automotive
aftermarket. When Service Consultants become certified as CAS they are able to win more business, protect profit margins, increase customer
satisfaction and transform the entire sales culture of the service facility.
CAS teaches a high-impact, non-manipulative procedure that moves the sale forward, naturally by following the decision-making process that every customer uses. Service consultants learn how to follow a research proven process for conducting sales interactions while improving relationship skills that foster long-lasting customer loyalty.
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CARQUEST - John Dedels
24 credits; 12-hour course
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Vision Quest Workshop
Being a highly skilled technician with excellent ability to solve the sophisticated problems of today's automobiles does not ensure business success. In order to be successful in the very competitive repair industry, owners need specific business skills, organizations and systems. The largest leak in the repair business is labor, the reason being that few shops have an effective system of scheduling and flowing work through the shop. This workshop provides a straightforward and easily implemented system which is designed to immediately increase the production of the shop while reducing the day-to-day stress for the owners and employees.
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CARQUEST - John Dedels
24 credits; 12-hour course
Specialty:
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Work Smarter to Reduce Stress and Increase Profits
Being a highly skilled technician with excellent ability to solve the sophisticated problems of today's automobiles does not ensure business success. In order to be successful in the very competitive repair industry, owners need specific business skills, organization and systems. Most shop owners have invested heavily in time and money to acquire technical skills but only a small percentage have made any effort to acquire the necessary business skills. Without organization and systems, every day becomes a series of crisis and, results in frustration for owners, advisors and technicians alike. This workshop provides the tools to organize the activity of the business and focus on creating a business and marketing strategy that works.
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CARQUEST - John Dedels
14 credits; 7-hour course
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