Poor ethical behavior can have dire consequences in the market place, as well as in the legal system. This course discusses today's social and business climates, costs of both ethical and unethical behavior, decision-making processes and leadership responsibilities. Participants work through several case studies and receive a profile survey for use in their own business.

Bruce Burrow 8 credits; 4-hour course Specialty:

Do you work with estimates from all three computer systems? Do you really understand them? Effective management of the estimating process requires a thorough understanding of the development, use and automation of estimating data from each of the information providers. For each of the major computer estimating systems, seminar participants learn the writer's decision-making process, automation of repair cost data, displays of information, and common errors.

Bruce Burrow 12 credits; 6-hour course Specialty:

This industry needs more automotive repair technicians. The supply of new or entry-level workers is shrinking and we are already competing with other trades for the best ones. This course shows current educational reforms, why School-to-Work programs have become a promising solution, and how collision and mechanical repair businesses can get involved to stay competitive.

Bruce Burrow 8 credits; 4-hour course Specialty:

Computer-assisted estimates directly affect your bottom line. You need to know how they really work, which areas can cause mistakes and how to fully understand printed reports. You need to know how that all work, not just your own system. In this course, you will review estimates from all three major information providers to better understand their calculations, print-outs and additional reports. You will learn:

• What they do well (areas you can trust)
• What they don't do so well (areas to watch)
• How to find errors (areas that could be more profitable)

Bruce Burrow 8 credits; 4-hour course Specialty: