This course will enable students to deliver exceptional customer service by covering twenty-one task skills that will promise to ensure customer satisfaction thus creating customer loyalty.

Steve Beck 8 credits; 4-hour course Specialty:

This course will enable students to enhance their communication skills by understanding the importance of flexing their personality style when dealing with others that are not like themselves and effectively dealing with angry customers.

Steve Beck 8 credits; 4-hour course Specialty:

This course is about getting the participants to observe how they lead their team and how they can be more effective. Participants receive valuable tools and insights to greatly improve their leadership skills to create a powerful team on behalf of the customer.

Steve Beck 14 credits; 7-hour course Specialty: