This course is based on Dr. Chapman's book "The Five Love Languages for Couples." Exciting and interactive, Mike will teach you how to understand and speak the "Love Language" of not only your spouse, but your children and most importantly how to apply this to your coworkers, teammates or employees. For anyone who manages or overseas others, learn what motivates others and how YOU can make them feel loved and/or appreciated to achieve maximum performance for your marriage, your children, and your career. Learn how to recognize when someone is NOT feeling appreciated. This course will greatly improve your company's morale!

Mike Anderson 8 credits; 4-hour course Specialty:

Attendees of this course will learn Wagonwork Collision Centers PROVEN systematic approach on how to discover and ensure that they capture all of the "NOT INCLUDED" items. In addition, participants will gain a better understanding of what KPIs they should be monitoring when auditing the quality of their own estimates. Other topics addressed are how to utilize systems to increase the Frame/Unibody repair times, understand how to avoid last minute parts delays, how to utilize the rekeying options available for data entry with all the information provider's estimating systems and much more. The average shop attending this course has seen repair orders increase an average of $300-$400 per repair order. This seminar also touches on how to build employee culture.

Mike Anderson 16 credits, 8-hour course; 12 credits, 6-hour course; 8 credits, 4-hour course Specialty:

Lean Manufacturing, TOC, The Toyota Way! Call it whatever you want, but Mike Anderson's "Managing by Process NOT by Luck" seminar will help you to understand how to develop, train, test and audit your employees with the use of Standard Operating Procedures (SOPs). The number one reason why vehicles don't go out on time is due to broken or incorrect parts not identified during the disassembly process. Learn how to manage by Process NOT by Luck and reduce the stress and chaos found in so many shops today. This course will provide you with the insight on how to avoid the top 10 reasons that prevent a vehicle from being delivered on time. This course is based on Mike Anderson's personal experiences on managing the repair process in multiple locations. The attendee will learn how to think "Outside the Box" in addressing today's collision repair needs. Learn to view obstacles as opportunities in work clothes! To standardize operations within a shop takes time and effort, but the returns on that upfront investment can be substantial. This class, the first in a series of Standard Operating Procedures classes offered by Michael Anderson, starts at the very beginning of the repair process, from parking the car in the lot, to driving into the shop, mapping out the damage, beginning the disassembly process in steps, properly storing new and damaged parts, ordering parts and receiving parts, following a quality control check list, reassembling the vehicle and delivering it back to the customer.

Mike Anderson 8 credits; 4-hour course, 12 credits; 6-hour course, 16 credits; 8-hour course,      Specialty:

Mike Anderson of Wagonwork Collision Centers shares his techniques for maintaining a 90% closing ratio, achieving outstanding profitability and creating consistently satisfied customers.

You'll learn how to apply winning language, skills and techniques that will enable you to outsell the competition and create raving fans out of your customers.

Mike will demonstrate how everyone in your front office can contribute directly to increased sales and profit using the SOPs, scripts and processes proven in his own highly successful shops.

Mike Anderson 8 credits; 4-hour course     Specialty:

This course is an out of the box view of how a Collision Repair Facility can overcome today's challenges by focusing on three key areas: Sales & Marketing, Technician Shortage and Business Financial Management. Topics discussed include but are not limited to how to attract and increase sales in today's competitive environment, how to attract, recruit and retain employees from overseas, the Military and other resources. How to develop and implement a successful apprenticeship program, what KPIs should be monitored in a business and what tools are available to you as a collision repair owner or manager. This seminar is great for Association Dinner Meetings and can be customized to fit any time slot.

Mike Anderson 6 credits; 3-hour course     Specialty:

This course is modeled after shop version. Michael will motivate and assist Jobbers, Sales Reps or Paint Reps to understand how they as a jobber or paint distributor can assist their shops in overcoming the obstacles in Sales & Marketing, overcoming the technician shortage with out of the box sources and lastly understanding what KPIs a shop should be monitoring and how jobber personnel can perform audits to increase estimating consistency.

Mike Anderson 8 credits; 4-hour course, 6 credits; 3-hour course, 4 credits; 2-hour course      Specialty: