Automotive Management Institute (AMI)
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ACDelco CRM Seminar

This course is designed to help participants recognize the important relationship between customer retention and loyalty, and customer satisfaction with your service center. The course is hands-on and uses real world examples.
 
Approved for Credit ACDelco
8 credits; 4-hour course
Specialty: Mechanical

ACDelco Customer Handling Seminar

This course is designed to help participants recognize that building and maintaining clientele extends before and after the initial service consultation and repair. Participants will examine and discuss best practices for the vehicle drop-off, vehicle delivery and making follow-up calls.
 
Approved for Credit ACDelco
8 credits; 4-hour course
Specialty: Mechanical

ACDelco Customer Trust and Quality Control

This course is designed to help participants recognize the importance of a consistent repair process to customer trust ad satisfaction with your service center. Participants will examine and discuss best practices for managing a consistent, well-designed process that creates a sense of confidence with customers and reassures them that they have made a good decision trusting your service center for vehicle service.
 
Approved for Credit ACDelco
8 credits; 4-hour course
Specialty: Mechanical

ACDelco Growth Management Seminar

This course provides a process for managing the business operations of the service center. It will analyze how a shop can stay competitive in the marketplace through analyzing existing performances; identifying areas of change and growth and by marketing the service center to achieve a planned business outcome.
Approved for Credit ACDelco
8 credits; 4-hour course
Specialty: MEchanical

ACDelco Leadership Skills Seminar

This course will teach participants the importance of communicating with other employees and developing techniques for creating an effective team atmosphere focused on satisfying the customer.
 
Approved for Credit ACDelco
8 credits; 4-hour course
Specialty: MEchanical

ACDelco Operations Management Seminar

This course will teach participants the importance of communicating with other employees and developing techniques for creating an effective team atmosphere focused on satisfying the customer.
 
Approved for Credit ACDelco
8 credits; 4-hour course
Specialty: MEchanical

ACDelco Profit Management Seminar

This course will teach participants the importance of communicating with other employees and developing techniques for creating an effective team atmosphere focused on satisfying the customer.
 
Approved for Credit ACDelco
8 credits; 4-hour course
Specialty: Mechanical

ACDelco Sales Skills Seminar

This course will discuss how good sales consultants listen and demonstrate concern for their customers. It will uncover what they know about their products and their business and how that knowledge helps them recommend service in a way that focuses on customer needs and expectations.
 
Approved for Credit
 ACDelco - John Gerbe
8 credits; 4-hour course
Specialty: Mechanical

ACDelco Self-Management Seminar

This course will teach participants the importance of demonstrating professionalism with customers and exhibiting effective communication, problem solving and consulting skills needed to satisfy customers.
Approved for Credit ACDelco
8 credits; 4-hour course
Specialty: MEchanical

Making the Connection - Marketing to Women

Understand the shift of consumers in this market segment. Determine the message you want to convey. Analyze your business processes. Discuss concepts and tools to help improve overall image and communication to women.
 
Approved for Credit ACDelco
8 credits; 4-hour course
Specialty: MEchanical

Marketing 101 - Creating a Plan
  • Discuss the concept of Marketing and the communication planning process.
  • Discuss the most viable Marketing opportunities for a local business.
  • Develop your Marketing Communications Plan.
  • Monitor performance, analyze results and make necessary adjustments.
Approved for Credit ACDelco
8 credits; 4-hour course
Specialty: MEchanical
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