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From the Front Counter to the Bottom Line - The Art of Service Sales In this class, we'll cover the basics of service sales techniques using the time-honored five-step method. We'll also discuss the differences between male and female consumers and examine the challenges of selling diagnostic time.
Ins and Outs of Getting Cars In and Out - Mastering Your Work The goal of every automotive shop should be to operate at maximum capacity at all times. This class teaches the methods to effective scheduling through the use of a shop specific appointment system. We'll examine ways to get the most from your staff by eliminating down time. We'll teach you proven, effective tools for measuring productivity, efficiency, proficiency and shop capacity. An important class every shop can use.
Teamwork, Motivation and the Gopher Dance In this course, students learn the changes in attitude necessary to create a better work place. Students will also take an extensive look at how to build a team through recruiting and hiring and then examine ways to motivate team members. Lastly, students learn ways to reduce turnover and attendance problems. Extremely important information delivered in a light-hearted, honest manner.
What Your Customers Want You to Know - Creating Preference-Based Service In this course, the participant will develop specific methods designed to determine exactly what each customer wants and expects from the repair facility. We'll build a shop-specific survey that can be utilized with every customer to find out what makes them happy and what would convince them to buy service from you.
Zen and the Art of Maintenance Service Probably the most important change our industry needs to make is converting from crisis sales (repairs) to maintenance. This class is five hours of examining manufacturers' maintenance requirements and other profitable maintenance services: how to identify the need, price the service, schedule the service and sell it to your customers.
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