What are the two critical keys for a great service advisor? What type of person is best suited to be a service advisor? This course reviews service advisor tools and systems, selling, estimating and customer contact. We'll take a look at these service advisor issues and many others. And, we'll be joined by Gordy the Golden Retriever and his buddies for their unique insights.

Approval Date: 06/05

Tom Ham 6 credits, 12 credits; 3-hour course, 6-hour course Specialty: