This course is designed for any management team member to review the skills necessary to continuously improve service quality, assure customer retention, and improve the likelihood of positive referrals. Participants will be provided with detailed processes and customizable forms. Participants will have numerous opportunities to practice the skills learned through role-playing. A CSI complete report and hot sheet are reviewed.

Approval Date: 07/04

AKZO Nobel 8 credits; 4-hour course Specialty: