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Operations & Service
Lip Service - First Class Telephone Skills for Automotive Parts Counter People

This course is designed for parts sales professionals who want to reduce the stress of a heavy call load, process calls so customers like it and how to better serve their customer...the independent repair shop. Words that sell and those that offend will be included plus how to manage multiple customers and priorities.
Approved for Credit
Approval Date: 03/00
Margie Seyfer
6 credits; 3-hour course
Specialty: Both
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