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Operations and service courses provide an overall framework of business operations and business resources. The courses address topics such as interpersonal communication skills, labor production effectiveness and Internet resources.
Course Name
Credits
ACDelco Operations Management Seminar
8
Achieving Service Excellence
14
Administration and Customer Service
4
Advanced Pricing Strategies
6
Advanced Workflow Management Systems
16
Advantage Shop Management (Production Efficiency Training)
24
Approaching Operational Excellence
8
Are You Committing Fraud Without Knowing It?
4
...
Art of Bringing Customers Back
6
At the Speed of Thought: Automotive Service Solutions in a Web-Enabled World
16
Audatex Estimating Existing User Course
20
Audatex Estimating New User Course
38
Automotive Management Software: What We Should be Asking For and Utilizing in Automotive Management Software
4
Avoiding the Yellow Page Pitfalls
3
Back Door Secrets to Repair Shop Success
3
Benchmarking Collision Center Performance
6
Beyond the Books...OEM Service Information Web Sites
6
Body Shop Estimator Development
16
Body Shop Facility Layout and Design
16
Body Shop Office Management
16
Building a Successful Service Center for the Next Century
12
Building the Ultimate Customer Service Team
16
CARSTAR Office Administration
16
CARSTAR Production Management 101
26
CARSTAR Production Management 201
20
Cash Profits Boot Camp
15
CCC Pathways Advanced User Training Class
14
CCC Pathways Collision Estimating
12
Collision Administrative Process
32
Communicating With Customers From the Inside Out
8
Competition for Customer Loyalty
4
Critical Thinking Skills for the Automotive Technician
8
Customer Service Representative
16
Developing a Beside Manner
4
Digi-Lean Collision Repair System
8
Establishing Interdepartmental Standards
6
Estimate Plus - Building a Better Estimate
14
Estimating Best Practices
16
Estimating Consistency
8
Exceptional Customer Service, Part I
8
Exceptional Customer Service, Part II
8
Four Secrets to Teambuilding
4
From Intent to Implementation: Closing the Gap Between Vision and Reality
16
Garage Management System Seminar
36
Going Through the Change ... at Work
6
How to Exceed Customer Expectations
24
How to Provide Superior Customer Service in an Automotive Repair Facility
6
...
How to Turn Your Paper Flow into Positive Cash Flow
3
Identifying, Measuring and Researching Your Potential
12
...
If You Always Do What You Have Always Done...Then You Will Always Get What You Always Got
16
Implementing a Rapid Repair System
12
Implementing Standard Operating Procedures (SOPs)
8
Improving Your Performance with KPIs
4
Increase Sales 40% Through Better Efficiency
6
Increase Your Profits Tomorrow - Guaranteed!
3
Increasing Profit by Increasing Proficiency
12
Ins and Outs of Getting Cars In and Out - Mastering Your Work
8
Juggling Elephants
6
Keys to Freedom - Escape from the Tyranny of Business Ownership
6
...
Lip Service - First Class Telephone Skills for Automotive Businesses
6
Lip Service - First Class Telephone Skills for Collision Businesses
6
Lip Service - First Class Telephone Skills for the Automotive Parts Counter People
6
Managing by Process NOT by Luck
16
Managing Growth, Not Chaos
6
Managing the Work Flow
8
Maximizing CSI
8
Maximizing Your Labor Opportunity
16
Maximizing Your Performance Alliance Tools: Operations
16
Mitch's Ladder
8
Multi-Shop Operations: How to Buy and Run Multi-Shop Locations
12
MVP Administrative Management
14
MVP Advanced Collision Estimating Skills
28
MVP Production & Cycle Time
28
Nuts and Bolts of Dollars and Cents
8
"P" Myths - Discovering New Perspectives on Profitability
6
...
Paint Material Management
8
Parts Management
4
Positioning Yourself in the Collision Repair Industry
6
Positioning Yourself in the Collision Repair Industry (Jobber Version)
6
Price of Admission
8
Profit and Productivity Using Procedures
6
Profit Chain - The Source of Real Profit
6
Profitable Estimating - Know Your Costs
16
Pushing Your Production
8
Real World Estimating ... Pros and Cons
12
Reducing Cycle Time
12
Reducing Cycle Time - The New Way of Production Management
16
Ring, Ring...How Much?
3
Shop Operations and Improving Performance
24
Selling Automotive Service - The "Informist" Way
16
Selling Maintenance Work & Increasing ARO
6
Service Advisor Skills, ASE C-1 Test Preparation
6
Service Bay Productivity and the Performance Audit
12
SMART Cycle Time
16
SMART Estimating
16
SMART Damage Analysis
16
SMART Process Management
16
SMART Truck Damage Analysis
16
So, You're Ready to Grow Your Business?
3
Suspension Diagnostic Workshop
3
Taking Control: Car Count and Cash Profits
16
Team Success Hinges on You
24
Team Technician (The Service Professional)
6
Technician Time Management
12
Technician Time Management for Employees
8
...
The Front End: A Critical Component for Success
6
The 12 Keys to Automotive Success
16
Those Darn Estimating Systems!
8
Ultimate Service Advisor
6
Unlocking Potential: Mitchell1 Manager / ShopKey Shop Management Users Workshop
30
Vision Quest Workshop
24
VisionPLUS Advanced Production Management
16
VisionPLUS Fast Track Production
8
VisionPLUS Motivating Employees with Productive Pay Plans
8
VisionPLUS Organizational Structure
16
VisionPLUS Paint and Material Profitability
16
VisionPLUS Paint Department Productivity
16
Where Did My Car Count Go?
6
Win-Win-Win of Intelligent Estimating
3
Winning Women Customers
6
Women's Clinics - Effective Communication and Delivery
6 ...
Work Smarter to Reduce Stress and Increase Profits
14
Workflow, Scheduling and Time Management
6
...
You Have the Right to Repair
6
Your People - Key to Increasing Profits
3
...
= Collision
= Mechanical
= Collision/Mechanical
... = Course offers various credit hours
